About The Tarta

Welcome to The Tarta, a specialty store offering delicious desserts, tarts, and freshly prepared products made with care and high quality standards. We are committed to providing an exceptional customer experience by using premium ingredients and adhering to the highest food safety and hygiene standards in the State of Kuwait.

By using our website and placing an order, you agree to the following Terms and Policies.

First: Terms & Conditions

1. Definitions

• "Store" refers to The Tarta.

• "Website" refers to the official online platform of the store.

• "Customer" refers to any person using the website or placing an order.

2. Acceptance of Terms

By using the website or completing a purchase, the customer agrees to these Terms & Conditions.

3. Orders & Payment

• Orders are confirmed once payment is successfully completed.

• The store reserves the right to refuse or cancel any order in case of pricing errors or product unavailability.

• All prices are listed in Kuwaiti Dinar (KWD) and include applicable taxes (if any).

4. Delivery

• Delivery is available within the State of Kuwait only.

• Customers must provide accurate address details and a valid phone number.

• The store is not responsible for delays caused by incorrect information provided by the customer.

5. Order Cancellation

• Orders may be canceled before preparation begins.

• Once preparation has started, cancellation is not allowed due to the fresh nature of the products.

6. Intellectual Property

All website content (images, text, designs, logo) is the exclusive property of The Tarta and may not be used without prior written permission.

7. Liability

• The store guarantees fresh products as described.

• Customers must disclose any food allergies before ordering.

• The store is not responsible for allergic reactions if no prior disclosure was made.

8. Amendments

The store reserves the right to update these Terms & Conditions at any time. Updated versions will be published on the website.

Second: Privacy Policy

1. Information We Collect

We may collect the following information:

• Full name

• Phone number

• Delivery address

• Email address

• Payment details (processed through secure payment gateways)

2. Use of Information

Customer data is used to:

• Process and deliver orders

• Communicate with customers

• Improve website services

• Send promotional offers (if the customer agrees)

3. Data Protection

• We are committed to protecting customer data and will not share it with third parties except as necessary to complete the order (e.g., delivery companies).

• Data is stored using secure and approved systems.

4. Cookies

The website may use cookies to enhance user experience and analyze performance.

5. Customer Rights

Customers may request modification or deletion of their personal data by contacting us at:
📞 96557775550

Third: Return & Exchange Policy

Due to the fresh and perishable nature of food products:

1. Returns

• Products cannot be returned after delivery for health and safety reasons.

• If the product arrives damaged or incorrect, customers must contact us within two (2) hours of receiving the order and provide clear photos.

2. Exchanges

• Exchanges are allowed only if the error was made by the store.

• All exchange requests are subject to management review.

3. Refunds

• If replacement is not possible, the refund will be issued using the original payment method within a period determined by the store management.

Contact Us

📍 State of Kuwait
📞 96557775550